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Overview
The Account Manager is responsible for cultivating and maintaining client relationships while ensuring the successful execution of events and projects (on time, on budget, on strategy). This role involves strategic planning, project management, and client consultation to drive client satisfaction, project outcomes, and account growth. This position is based in Austin, Texas, reporting to the Head of Business Development. Remote work may be considered, with a preference for candidates willing to relocate. The role is for up to 30 hours per week and may transition to a full-time position following the completion of the initial probationary period.
Key Responsibilities
The Account Manager is responsible for cultivating and maintaining client relationships while ensuring the successful execution of events and projects (on time, on budget, on strategy). This role involves strategic planning, project management, and client consultation to drive client satisfaction, project outcomes, and account growth. This position is based in Austin, Texas, reporting to the Head of Business Development. Remote work may be considered, with a preference for candidates willing to relocate. The role is for up to 30 hours per week and may transition to a full-time position following the completion of the initial probationary period.
Key Responsibilities
Client Relationship Management
- Act as the primary client contact, building strong relationships by understanding client goals and both managing and delivering on expectations.
- Lead the development and alignment of project creative briefs and strategies, ensuring clarity across client and internal teams.
- Provide strategic consultation throughout the project lifecycle, maintaining alignment with client objectives and brand vision.
- Monitor overall project execution and maintain consistent communication with clients regarding progress, feedback, and solutions.
Project Management
- Develop and manage preliminary project timelines, budgets, and resourcing plan, ensuring on-time delivery while meeting quality and strategic objectives.
- Provide oversight of internal teams across creative, production, and operations to ensure seamless project execution.
- Maintain accountability for scope changes, aligning deliverables to the project brief and budget adjustments.
Proposal Development and Business Growth
- Lead (and project manage) proposal development, including approach alignment, pricing strategies, and budget management, ensuring a successful pitch.
- (Know how to) Spot opportunities that will enhance our value (leading to incremental business) and act on them.
Budget and Risk Management
- Oversee project budgets, partnering with producers to maintain profitability and adapt as project scopes evolve.
- Identify potential risks and proactively implement mitigation strategies.
- Act as the escalation point for project challenges, facilitating resolution and ensuring client and team satisfaction.
Performance Monitoring and Reporting
- Define, with input from Client, KPIs and ensure tracking exists for each project.
- Analyze and present post-event performance reports, offering insights and recommendations for improvement.
- Collaborate with marketing to capture and promote program highlights for agency use.
Team Collaboration
- Foster cross-functional collaboration and health of team with internal colleagues on project goals and deliverables
- Share knowledge of client industry trends, competitive landscapes, and organizational structures to inform team strategies.
- Promote a positive working environment and uphold the agency’s values.
Professional Representation
- Represent RED VELVET at client meetings, events, and industry engagements with professionalism and alignment to RED VELVET's brand identity.
- Stay updated on industry trends and emerging technologies to enhance service offerings and agency reputation.
Qualifications for the Role:
- 5+ years of account management experience in events, experiential marketing, or related industries.
- Strong organizational skills with a proven ability to manage multiple projects simultaneously.
- Exceptional interpersonal and communication skills, including written and verbal.
- Experience in project budgeting, risk management, and strategic planning.
- Proficiency in leveraging technology to support project delivery and team collaboration.
Critical Skills Needed for the Role:
- Demonstrates success in presenting ideas and commanding attention, most especially in high-stakes settings.
- Advanced and action-oriented, proactive approach to problem-solving
- Can deftly adapt in dynamic situations.
- A natural collaborator and over-communicator with a clear and transparent style.
- Strong composure and professionalism in challenging situations.
- Passionate about representing RED VELVET and embodying its values in all interactions.
Thank you for your interest in RED VELVET! If you've made it this far and are excited about this opportunity, please apply and complete the questionnaire!
Our interview process is designed to be thorough yet engaging. It typically includes an initial review of your application and portfolio, followed by interviews with key members of our team to ensure the best fit for both you and us. While we appreciate your interest, we kindly request no phone calls please. We will reach out to candidates who qualify for the first round of interviews.
Thank you again for considering RED VELVET - we're excited to learn more about you!
DISCLAIMER: This job description is designed to indicate the general nature and level of work performed by associates within this classification. It is not designed to confirm or be interpreted as a comprehensive summary of all duties, responsibilities, and qualifications required of associates assigned to this job.
RED VELVET is an Equal Opportunity Employer.
Flexible work from home options available.
RED VELVET
RED VELVET is a boutique, full-service experiential agency based in Austin, Texas, since 2002. Woman and minority-owned, RED VELVET specializes in creating award-winning events and activations that foster genuine human connection. Led by CEO and Chief Event Strategist Cindy Y. Lo, our diverse team of creatives collaborates with companies to craft innovative activations that drive human connections, blending creativity, technology, and strategy. From project design to full-scale production, we exceed client goals, leaving lasting impressions on audiences. Join us as we shape the future of experiential marketing.
TEAM MEMBER CRITERIA
When we are looking to expand our team, we are always looking for people who are wired in many of the same ways we are but who also possess complementary skill sets and bring diversity to our thinking, designing, and execution. If you thrive on problem-solving, taking a strategic approach to most things in life, holding yourself and others to high standards of excellence, juggling a handful of deadlines each day, and pride yourself on doing it all with optimism, you’ll fit right in. Extreme organization and client-facing skills are required across all positions as well as being very comfortable and versatile across digital mediums (Google Drive, Slack, etc). Prior agency/experiential marketing and/or meeting planning industry experience is a huge plus.
BENEFITS (ONLY Applies to full-time employees)
In addition to a great opportunity to work for one of the Best Places to Work (declared in 2015 by M&C Magazine, and 2013, 2018, 2019 and 2020 by Austin Business Journal), all full-time employees receive the following benefits:
- Competitive health plan, with premiums for employees covered and premiums for family members subsidized by RED VELVET
- Monthly HSA Contribution
- Complimentary financial/retirement planning assistance
- 401(k) Plan with Matching Contribution
- Paid Membership to Industry Associations and Monthly Meetings
- Monthly Cell Phone, Fuel and Laptop Stipends
- Annual Education Stipend
- Sit/Stand Desk to burn calories while you work
- Flexible Vacation Policy and Paid Holidays
REFERRAL BONUS!
We know that the best hire is someone you enjoy working with and is a great culture fit for our fast-paced, entrepreneur-friendly, and creative environment. If you know someone who has previous experience in the hotel industry, agency/experiential marketing and/or meeting planning industry, we want to meet them.
What’s in it for you? If a referral is hired full-time and stays at least 1 year with our team, you get $1,000 cold hard cash on their 1 year anniversary with RED VELVET. That simple!
Company Website: www.WeAreREDVELVET.com
(if you already have a resume on Indeed)